News

We like to keep you up to date with our latest news and events – here’s what’s new at Vislink.

Launch of new customer assistance system

August 8th, 2016 sees introduction of our new support capabilities

Over the past few months, we have been actively investing in both our staff and our  processes in order to achieve one simple, yet very important goal, service excellence. When it comes to customer support, we have one critical job. We must ensure customer needs are fully met and exceeded at every possible opportunity. As such, we are taking this opportunity to introduce some changes launching in the next few weeks.

We are implementing a new automated case management platform that will allow for (1) continual communication of case status to our customers and (2) clear case prioritization and workflow queues for us. Customers will always know their point of contact and the progression of their case throughout the resolution cycle.

Starting on August 8th, customers will begin seeing responses from the Vislink Technical Assistance Center when emailing us via the Vislink support address or calling us. Enquiries will be assigned a unique case number and a unique workflow that will allow us to execute the issue in a timely and efficient manner. Throughout the process, customers can reply back to these emails with comments and other pertinent information that will assist in the troubleshooting exercises. Lastly, and most importantly, we will not close the case until our customer approves of the solution.

This initiative is just one among a number of initiatives underway within Vislink to ensure our customers have a lifelong partner for success.

Vislink Technical Assistance Center

USA
T: +1 978 671 5929
T: 888 777 9221
E: USsupport@vislink.com
mailto:USsupport@vislink.com

Worldwide
T: +44 1442 431410
E: support@vislink.com
mailto:support@vislink.com

Launch of Vislinknewsnet transforms news broadcasting by bringing studio workflows to the action in the field

Vislink, a leading global technology business specializing in the provision of advanced  communications to the broadcast industry, has launched a new wireless communications solution specifically designed for Electronic News Gathering (ENG).

Vislinknewsnet makes it easy for news broadcasters to meet the demand for high-quality, up-to-the-minute broadcast coverage. It allows reporters to work in the field as if they were in the studio, with the guarantee of always getting that high quality, edited story back to meet scheduling deadlines. It also means that the producer can use multiple points of view ‘on demand’ from multiple trucks as and when required without lengthy link set up and negotiation.

The solution provides a secure, bi-directional, high speed data and video, radio network with concurrent connections to each receive sector, all on a single channel within the broadcaster’s BAS spectrum. It allows the broadcaster to manage their own data link allocations, to address different uplink and downlink requirements, reduce bottlenecks and prioritize the data when the story matters, based on studio systems and workflow.

Vislinknewsnet also includes a number of practical features to help with usability, such as an app to quickly establish link connections, for speed and ease of contribution, as well as an intuitive management system with drill-down map-based user interface. It is a world-first solution that broadcasters can depend on and introduce as a non-disruptive evolution of their current network.

Mike Payne, CTO and President of Vislink in the Americas, explains: “The way news breaks is constantly evolving, and broadcasters need to keep ahead of the curve, if they are to continue to meet viewer expectations. To do this reporters need flexible tools and dependable connectivity, even when they are outside the studio network.

“With Vislinknewsnet reporters can work as if they were in the studio, combining the same workflow, with the drama of being at the scene.  News directors can produce more, high quality outside content without the fear of congestion, contention or public network jamming, even when covering high profile stories. Vislinknewsnet also makes it possible for directors to control costs by making more efficient use of the spectrum they already use.”

Vislinknewsnet will ensure news broadcasters are able to capture and deliver unique and compelling live video content that gives viewers the feeling of “being there”. Key business benefits include:

  • Increasing the value of file based, field originated content with studio production qualities
  • Supporting news reporting from multiple live feeds per truck and multiple trucks per area
  • More content generated from the same resources
  • More concurrent live shots
  • Dependable bi-directional IP links
  • Quicker & easier production/filing of news reports
  • More effective use of spectrum & staff
  • Easy to use operation that allows non experts to use the solution out in the field through auto-guidance and smartphone app

“News directors, reporters and correspondents will realize the advantages of Vislinknewsnet as soon as they get to use it. In fact, it’s transformed news broadcasting for our trial customers already,” continues Mike. “The user experience is just like working on the studio network but with all of the benefits of being close to the action, as it happens. It can transform the back of a truck into a mobile bureau, and make the production and delivery of news more exciting and more flexible than ever before.”

Vislink will demonstrate the new wireless technology at the NAB Show in Las Vegas from April 16-21 at booth #C6008

Further information:

Vislink Unveils UltraLite, the First Wireless 4K UHD Camera System

Liberating the 4K UHD Camera and allowing viewers to “Be There Now”

Vislink, a leading global technology business specializing in the provision of advanced communications to the broadcast industry, today announced its new lightweight 4K UHD video encoder system — providing broadcasters with the world’s first end-to-end wireless 4K UHD live video solution.

With today’s announcement, broadcasters and production companies can now provide live 4K UHD video using their wireless cameras for the very first time. The “UltraLite” module is specifically designed and optimized for integration with existing 4K UHD cameras, allowing customers to quickly, easily and cost-effectively upgrade.

“Broadcasters want to offer high quality live 4K UHD video content using wireless cameras to enhance their coverage of live events such as sports and concerts”, said Ali Zarkesh, vice president product management Vislink. “We know that being wireless creates new and different points of view for the audience, and allows the camera person flexibility when capturing action shots from different moving points. It allows the viewer to really be there and now they can do all that with UHD”

Vislink’s 4K UHD wireless video camera system provides broadcasters with a simple upgrade path if they want to move to a 4K UHD wireless live solution. They can easily upgrade their existing camera with the small, lightweight attachment that mounts onto a variety of 4K UHD cameras and, with the UltraDecoder (on the receive side), they can use their existing wireless infrastructure to provide 4K UHD live video end-to-end.

“Vislink’s UltraLite solution is a great example of our industry-leading solutions, which builds on our heritage of providing pioneering technology for broadcast systems,” added Zarkesh. “By constantly innovating, we are combining exceptional products and services, and introducing broadcasters to superior solutions that help them to do their jobs even more effectively.”

Vislink will demonstrate the new wireless technology at the NAB Show in Las Vegas from April 16-21 at booth #C6008

Further information:

Delivering World Class Performance at the Race of Champions

 

Congratulations to four time F1 World Champion Sebastian Vettel on his superb win at the Race of Champions last weekend. The event, held at London’s Queen Elizabeth Olympic Park Stadium on 20th & 21st November 2015, also saw Team England 1’s touring car duo Andy Priaulx and Jason Plato take a storming victory in the Nations Cup.

Delivering thrilling, world class performances at the event was not just a job for the drivers though. To provide television viewers with an experience as close as possible to the action, Vislink’s onboard wireless camera systems, supplied by AMP Visual TV, were fitted to the cars. These enabled live video broadcast in high definition directly from the drivers point to view. Further capability for live onboard transmission was provided via GoProHERO cameras, each fitted with the HEROCast transmitters manufactured by Vislink. This solution was used in a number of vehicles, including the Mercedes F1 car demonstrated by the official Mercedes F1 test driver and DTM world champion, Pascal Wehrlein.

In addition, Vislink’s Clip-On 4 wireless camera transmitters, provided by Mediatec Broadcast Finland OY, delivered live high definition footage from roaming broadcast cameras around the venue. These wireless cameras enabled operators with the mobility to capture close-up footage not just from the trackside, but also from the pitlane, paddock and podium areas, delivering dramatic high speed action, plus interviews with the drivers and other celebrities. All of the video transmitted by the onboard cameras, HEROCast transmitters and other wireless cameras, was received using Vislink’s L2174 receivers and MDR (modular diversity receive) system.

With the world watching the performance of champions and no second chances to capture and deliver that vital footage, Vislink were delighted to work with these partners to deliver amazing live video to viewers directly from the action.

 

HEROCast™ Transmitter delivers Real-Time, Point of View Video to Command Staff at Urban Shield

Vislink partnered with Verizon Wireless to participate in the 2015 Urban Shield tactical event in Oakland, CA. The event hosts dozens of SWAT teams from all over the world who complete multiple live-fire tactical scenarios using non-lethal rounds at several locations around the County, including the airport, reservoir, and public buildings. Urban Shield runs for 48 straight hours from Saturday through Monday morning.

Vislink provided two complete HEROCast™ live video systems, which were deployed at both the airport and reservoir sites. A SWAT team member was fitted with a GoPro camera and HEROCast transmitter. These live HD video images were transmitted simultaneously to Vislink handheld viewers and portable receive systems, then relayed back to central command utilizing the public LTE network.

The Vislink system provided the ability for on and off-site staff to view this critical and dynamic point of view video, which proved to be an invaluable asset to command staff.

"Vislink was pleased to successfully demonstrate our HEROCast™ live tactical body-worn HD video transport solution in both enclosed buildings and open rural environments during the Urban Shield event. This demonstration showed that live-transmission HD quality body-worn video systems can be can be successfully deployed in extreme environments, with a form factor that is small and lightweight enough to make it easy for tactical teams to adapt to their gear without compromising the mission objective."
Christopher Gibbons,
VP of Business Development,
Vislink

Vislink redesigns live action video at IBC 2015

New point of view live technology and efficient encoding equipment lets broadcasters unlock the true value of wireless

Vislink today announced it will be showcasing two new product families at IBC 2015 designed to change the way people watch live events, giving broadcasters previously unseen levels of flexibility when wirelessly capturing and transmitting high quality live video.

Point of View Live

Vislink has reinvented how broadcasters capture live action footage, pairing the world's smallest and lightest broadcast-quality HD micro transmitter, HEROCast™, with a dedicated wireless receive unit, PROCeiver, providing a complete end-to-end solution. It's now easier than ever for technical crews to introduce point of view camera angles from any location and transmit them live for broadcast television.

HEROCast™ has been developed in partnership with GoPro and is designed to work specifically with the GoPro HERO 4 and HERO 3+ product lines. Paired with Vislink's technology, GoPro cameras can now transmit live HD video wirelessly for the first time. HEROCast™ is small enough to be mounted on helmets, the body, and a range of other applications, giving broadcasters' unrivalled flexibility when capturing live sports and events.

"Vislink has a long track record of creating the industry's smallest and lightest wireless camera transmitters. Now, with HEROCast™ and PROCeiver, Vislink is taking this expertise and expanding the range of points of view to enable more compelling and immersive content."
Simon Derry,
CEO,
Vislink

HEROCast™ has already been used to transmit unique perspectives and angles at NHL Playoffs, Summer/Winter X Games and many other high-profile sporting events, giving broadcasters the necessary tools to bring viewers closer to the action. Like all Vislink equipment, the Point of View Live range has been developed to deliver high performance and low latency with an extremely small form factor.

4K/HEVC without compromise

Vislink has made 4K wireless video transmission a reality by pairing its award-winning hardware encoder, the UltraCoder, with the new UltraDecoder that will be unveiled at IBC 2015.

The UltraCoder is the industry's first H.265 and 4K capable video compression encoder purpose built for content contribution. It's designed to let broadcasters transmit HEVC encoded live video at half the bandwidth of H.264, hence offering 50 percent cost savings with no compromise on quality. The UltraCoder will be capable of encoding 4 H.265 HD channels simultaneously hence doing the job of 4 encoders in one product.

"By introducing an HD H.265 and UHD 4K encoder and decoder package to meet future broadcaster needs, Vislink is ensuring its global user base stays at the forefront of what's possible with live video encoding in broadcast technology. Providing astonishing H.265 capabilities now, we are providing a future proof solution to enable the evolution to UHD without the need for new equipment."
Simon Derry

Keeping with Vislink's ethos of small and lightweight design, the UltraCoder is housed in a compact ½ width 1RU chassis. This makes it capable of being used in situations where weight and space are critical, giving broadcasters the ability to transmit video in crystal clear HD and UHD quality from the field. The UltraCoder and UltraDecoder is an ideal package for satellite and electronic newsgathering or for use at sports events, letting broadcasters encode and compress footage from challenging locations that simply wouldn't be feasible with a wired set up.

Vislink will be at IBC 2015. Visit stand 1.A69 for more information or live demonstrations of its Point of View and 4K compression technologies.

World First! MotoGP™ in Ultra High Definition (4K)

Dorna Sports is excited to announce a special collaboration with BT Sport, the UK broadcasting partner of MotoGP™, to produce live coverage of the Octo British Grand Prix at Silverstone this weekend in Ultra High Definition. Ultra HD is the next step in the evolution of high definition television viewing and broadcasting, offering viewers the highest quality images available.

This is the first time a MotoGP™ World Championship event will be covered live in Ultra HD and viewers of the BT Sport UHD channel will have the exclusive experience of watching Qualifying on Saturday and the Races on Sunday in the new 4K high definition format. With 19 UHD cameras covering the Silverstone circuit, including a High Speed, Super Slow Motion Camera and the world's first live wireless 4K cameras, provided by Vislink, BT Sport Ultra HD viewers will be able to fully immerse themselves in the latest development of MotoGP™ TV coverage.

As always, Dorna Sports will continue to produce the International Programme Feed in High Definition for all worldwide broadcasters. This weekend at Silverstone there will be more than 140 HD live cameras at the circuit, allowing for coverage from every angle. The addition of the Ultra HD cameras brings the total number of live cameras to 160, the largest amount ever seen at a MotoGP™ event.

"We are very pleased to be working with Dorna and to be the first MotoGP broadcaster in the world to bring our customers coverage of the event in Ultra High Definition. Through our UHD channel, we will provide a viewing experience that is as close as possible to being trackside at Silverstone. We've received a very positive reaction to the 4K coverage from our customers and we are excited that the MotoGP round at Silverstone will be the fifth live event that we are able to offer on our newly launched BT Sport UHD channel."
Jamie Hindhaugh,
Chief Operations Officer,
BT Sport
"We are really pleased that we have reached a stage where the BT Sport and Dorna production teams are working together to deliver full coverage of the GP in this new format. BT Sport is the first broadcasting partner to take advantage of 4K and Dorna Sports is excited to continue developing our Ultra High Definition offerings as more partners around the world adopt this format. We have been working with our technology partners involved in the Championship to trial 4K during the past couple of seasons. Silverstone will be a milestone event for motorsport and for MotoGP in particular, with the largest number of cameras ever seen at a GP!"
Manel Arroyo,
Managing Director,
TV & Media Area Dorna Sports

Vislink Equipment Selected By Broadcast RF For British Open

Vislink, the global provider of broadcast communications equipment, in conjunction with Broadcast RF, today announced its transmission and receive infrastructure is being used for the second year in a row to deliver course-wide coverage of the 144th Open Golf Championship, 16-19 July from the Old Course at St. Andrews.

Broadcast RF has designed a compact and lightweight one-man camera transmitter for use at the Open Championship, which includes Vislink's L1700 wireless microwave transmitter and Omni antenna. Limited spectrum availability required Broadcast RF to devise a frequency plan that allows for maximum coverage, while retaining a portion of the available RF band to share with news broadcasters and commentators. Vislink's technology was chosen for its video compression and efficiency benefits, making it possible to transmit seamless HD video from the field.

"We're excited to be back at the Open Championship for the second year. The course is a challenging one for both the players and our team, and we are fortunate to have the best equipment on hand to avoid any issues, with a worldwide audience, there really is no room for error. Our engineers and survey team do an unbelievable amount of prep ahead of the event to ensure there are no gaps in coverage, and we rely on Vislink equipment to deliver high-quality, live video of the event."
Chris Brandrick,
Sales Director,
Broadcast RF

Using a combination of compact wireless camera back transmitters and a carefully planned receive antenna network connected by fibre optic cables, Broadcast RF will ensure uninterrupted and seamless wireless camera coverage of the event along all 6,721 yards of the course.

The receive sites, which were chosen to ensure maximum signal integrity, will include Vislink's L3025 Down Converter. These lightweight units will be used to feed the received signals back to the TV compound, using Broadcast RF's bespoke RF-over-fibre extension systems. Careful planning has allowed Broadcast RF to minimise the number of fibre cores required, ensuring uninterrupted coverage. Engineers will map the GPS positions of cameras in real time, enabling them to switch the appropriate receive antennas into the receiver/decoder for each camera, based on which camera will provide the best coverage at any given time.

"Vislink's complete end-to-end solution gives Broadcast RF a platform to deliver seamless video from the Open Championship. Our systems offer the flexibility to build a completely customised transmission and receive infrastructure to ensure uninterrupted coverage along the entire course, from opening drive to final putt."
Ali Zarkesh,
Vislink's VP of Product Management

HEROCast™ Helps Chronicle Journey down Record Setting Water Slide Live on NBC

History was made on July 10th, 2015, when the Guinness Book of World Records officially certified the World's Longest Inflatable Water Slide in Vernon, New Jersey, USA. The slide is 1,975 feet long (600m), weighs 7 tons (6,350kg) and took 600 hours to construct on the ski slopes of Mountain Creek.

The slide's first official rider was Jenna Wolfe of NBC's The Today Show, who braved freezing cold water and a few bumps along the route as she headed down the mountain.

To broadcast the journey live on national TV, a special mount was constructed with a GoPro HERO4 Camera and Vislink's HEROCast BacPac™ transmitter that was affixed to the front of her foam mat. HEROCast™ is the smallest and lightest RF transmitter from Vislink, and is designed specifically to integrate with the GoPro HERO 4, HERO 4 Black and HERO 3+ edition cameras.

The water resistant nature of both products allowed the live broadcast to take place, in spite of complete immersion at times. Coverage was seamless, with extremely low delay, allowing the producer to cut back and forth between the studio and Jenna.

When Jenna reached the bottom, she presented the creator, Jimi Hunt of New Zealand, with official certification from the Guinness Book World Records.

"I was excited to hear about the use of the new product, launched in April. This is just another example of the way point of view (POV) broadcasting is changing the way consumers are able to experience TV. The possible uses of the HEROCast™ transmitter are endless. The rugged construction, lightweight nature and compatibility with GoPro cameras are opening up new POV angles for television consumers."
Simon Derry,
CEO,
Vislink

Formula E Crosses the Finish Line of Inaugural Season

 

The FIA Formula E Championship concludes its spectacular inaugural racing season this weekend, with two races on a 17-turn, 2.9km track situated in the heart of London. Will Nelson Piquet, driving for NEXTEV TCR, maintain his position at the top of the standings and create history by winning the first ever championship?

The FIA Formula E Series is the first fully electric single-seater championship and has been an exciting addition to the world of motor racing. Ten teams, twenty drivers and forty Spark-Renault SRT 01E electric vehicles have been put through their paces around challenging city centre circuits located around the world, including the Olympic Village in Beijing, the Kremlin in Moscow and the streets of Monaco. The championship’s key goal is to generate excitement in and push forward the technical capabilities of electric vehicles, clean energy and sustainability.

Of course, no top racing series’ televised coverage can be complete without onboard car images that bring the excitement of Point Of View pictures to the viewer. To capture the very best action Formula E chose to commission a tailor-made transmission solution from Vislink. The system provides the ability for each car to carry up to four of Vislink’s own specifically designed HDMC cameras, mounted at any of ten positions on the cars, connected a customise H.264 wireless control units.

The entire installation has been designed and proven to withstand the extreme and challenging conditions presented during street circuit racing, whilst providing the highest quality uninterrupted footage. The entire onboard system is controlled and monitored using Vislink’s unique software suite, developed in collaboration with motorsport customers over a number of years. Pit Lane radio camera systems are also provided by Vislink, with all the radio camera and onboard feeds being received via Vislink’s MDR fibre optic media based circuit reception system.

“Developing the onboard system for Formula E presented some unique engineering challenges and provided an excellent opportunity to collaborate with the FIA, Spark-Renault and Formula E engineering teams to develop the best possible solution. We look forward to providing further support and innovative engineering solutions for next season and the years to come!”

Ashley Jackson,
VP of Engineering
Vislink