VISLINK

Support

Our Support and Service Vision

Vislink’s corporate mission has always been to offer best-in-class products, technology, and solutions that are built to exacting standards. That same mindset extends to our philosophy of customer support and service. We view support and service as integral parts of the relationship our customers enter into when they do business with us. Our support and service goal is to deliver an exceptional user experience for our clients by striving to ensure minimum downtime and providing maximum return on their investment in Vislink equipment.

We offer our clients a comprehensive portfolio of support and service options that include technical assistance, equipment repair/RMA services, live event onsite support, and ongoing post-sale support. Unique in our industry, we also offer a 24/7 help desk staffed with knowledgeable support professionals to provide a personalized service interaction and rapid diagnosis of issues.

Vislink Support Plans

Vislink also offers several priority managed support plans to provide enhanced peace of mind in any circumstance. If you would like to know more about our support plan options, please contact sales@vislink.com.

Vislink Online Support Portal

Our online support portal provides 24/7 access to the key technical information, resources and personnel needed to address issues encountered with Vislink products. Our portal allows you to view product information and manuals, obtain the latest firmware updates, as well as utilize our fully- automated repair and RMA system, where you can create a new RMA request or check the real-time status of an existing RMA.

To access our online support portal, please click on the following link:

Vislink Support Portal

If you have not previously registered for access to the portal, please contact our Customer Support team for instructions on doing so at support@vislink.com.

Vislink Out-of-Hours Support

In addition to offering 24/7 support to our customers via our online portal, we also offer optional out-of-hours direct support from our technical support team members. Out-of-hours access to our technical support team is free of charge if you have our Gold Support Plan or an active SLA. We can still help any customer without a support plan, however, there will be a charge for our assistance. Our online support portal is free at any time to all registered customers. For more information about our support plan options, please contact sales@vislink.com.