Communications for the world’s toughest jobs means being ready to tackle some extreme support issues. But our team isn’t only there for emergencies. We believe in helping you get the most out of your existing equipment, and can help with anything from replacement parts to upgrades and maintenance.
We are now using Freshdesk, a leading cloud-based platform, to manage customer service and support interactions. It allows us to support you with multiple touch points including email, phone, website and social media.
Using Freshdesk, IMT-Vislink support personnel will be able to respond to customer needs in a timely manner as well as more accurately track issues from start to finish. All customer support communications will now flow through a central system that is integrated with all other systems used for customer contact, allowing quicker response with accurate answers to whatever issues the customer may be experiencing. For IMT-Vislink customers, this will result in tighter turn-around times for repairs, faster responses to their requests and full visibility into their support history for historical reference.
Freshdesk can be accessed here support.imt-solutions.com, where it will be necessary to create a login and enter your contact details – simply click on the Sign up with us button to do so. Once completed you will have access to our knowledge base, as well as the ability to raise a RMA or request technical information (choose New support ticket once logged in).
Freshdesk is also available on smartphones.
Get in touch
We understand that in your fast-paced, high-pressured industry, you might need access to customer support at a moment’s notice. Advice from our team of experts is just a phone call away.
T: +44 1442 431410
T: +1 978 330 9292
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Vislink newsnet customer operations guide
Download details of the tailored customer services that we offer for the Vislink newsnet ENG network solution