Privacy Policy.

Vislink is committed to protecting personal data and maintaining transparency in how information is collected and used across our websites, products, and services. 

This Privacy Policy is designed to meet the requirements of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act as amended by the CPRA (“CCPA”). 

Vislink Technologies, Inc. and its affiliates (“Vislink,” “we,” “us,” or “our”) act as a data controller for most processing activities described in this Policy. Where Vislink processes personal data on behalf of customers within its platforms, Vislink acts as a data processor in accordance with applicable agreements.

Scope and Applicability

This Policy applies to: 

• Corporate websites and digital platforms  

• Sales, marketing, and business development activities  

• Customer support and professional services  

• Products, platforms, and associated systems  

Personal Data We Collect

We collect and process the following categories of personal data: 

Identity and Contact Data
Name, company, job title, email address, phone number 

Account and Authentication Data
User credentials, account identifiers, authentication tokens 

Service and Platform Data
Configuration data, system-generated logs, usage data, and operational metadata associated with the use of Vislink products and services 

Technical and Device Data
IP address, browser type, device identifiers, and system logs 

Support and Communication Data
Support tickets, correspondence, and communications 

Marketing and Commercial Data
Preferences, engagement data, CRM records, and communication history 

Third-Party Integration Data
Data from integrations such as APIs or third-party services (including Google/YouTube) 

How We Collect Personal Data

We collect personal data: 

• Directly from individuals (e.g. forms, registrations, communications)  

• Automatically through website interactions and tracking technologies  

• From third parties and service providers  

Website Use, Marketing and Lead Generation

We collect and process personal data through our websites to support marketing, lead generation, and user engagement activities. 

Website Interactions 

We collect personal data when individuals: 

• Submit contact forms or enquiries  

• Register for events, webinars, or demonstrations  

• Download content such as whitepapers or case studies  

• Interact with chat or engagement tools  

CRM Processing and Marketing Automation 

Personal data is processed within HubSpot. 

We use this system to: 

• Manage contact records  

• Segment audiences  

• Apply lead scoring and prioritisation  

• Deliver relevant communications such as newsletters, product updates, and event invitations  

This may involve analysing interactions with our website, emails, and content to better understand business interests and improve relevance. 

Behavioural Tracking and Analytics 

We use analytics and tracking technologies to understand website usage and improve performance. 

These include: 

• Google Analytics  

• LeadInfo  

• Leadoo  

• Google Ads  

These tools may collect data such as IP address, device type, pages visited, and interactions with content. 

Where required, these technologies are only deployed based on user consent. 

Embedded Video Content 

Our website includes embedded video content provided by YouTube. 

Embedded content is only loaded in accordance with user consent preferences. When activated, YouTube (a Google service) may collect information about your device, usage, and interactions, and may set cookies. 

Marketing Communications 

Individuals may receive communications where they have: 

• Provided consent, or  

• Engaged with Vislink in a business context where permitted by law  

Recipients can opt out at any time using unsubscribe links or by contacting marketing@vislink.com.

Cookies and Tracking 

We use cookies and similar technologies to support website functionality, analytics, and marketing activities. 

These are managed through a consent platform. Further details are available in our Cookie Policy. 

YouTube API Integration

Vislink products, including LinkMatrix, may integrate with YouTube API Services to enable users to stream content directly to their YouTube accounts. 

Data Collected 

Where this integration is used, we may collect limited account-related data, such as: 

• YouTube account email address  

• Username or channel identifier  

• Authentication data (e.g. OpenID or equivalent tokens)  

Purpose of Processing 

This data is used solely to: 

• Enable authentication with YouTube  

• Create and manage live streaming events  

• Display account information within the platform  

Data Use and Sharing 

We: 

• Do not use this data for marketing or advertising  

• Do not sell or share this data with third parties  

• Only process this data to support the integration functionality  

Data Control 

Users can remove this integration at any time within the platform, which will revoke access to the associated YouTube account data. 

Legal Basis for Processing

We process personal data under the following legal bases: 

• Consent – for cookies and marketing communications  

• Legitimate Interests – for business operations, analytics, and service improvement  

• Contractual Necessity – where required to provide services  

• Legal Obligation – where required by law  

Where processing is based on legitimate interests, we assess and balance our interests against the rights of individuals. 

Data Sharing and Third Parties

We may share personal data with trusted service providers, including: 

• Cloud and hosting providers  

• CRM and marketing platforms  

• Analytics and advertising providers  

• IT and support vendors  

We maintain oversight of third-party providers that process personal data on our behalf and implement appropriate contractual and security safeguards. 

International Data Transfers

Where personal data is transferred internationally, we implement appropriate safeguards, including: 

• Standard Contractual Clauses (SCCs)  

• UK International Data Transfer Addendum  

• Transfer Impact Assessments  

Data Retention

We retain personal data based on defined retention periods, including: 

• Customer data: duration of relationship + up to 7 years  

• Support records: typically 3–5 years  

• Logs and telemetry: typically up to one year  

• Marketing data: until opt-out or inactivity  

Your Rights

Individuals may have rights including: 

• Access to personal data  

• Correction of inaccurate data  

• Deletion of personal data  

• Restriction or objection to processing  

• Data portability  

Requests are verified and handled in accordance with applicable requirements. 

Security and Governance

We implement appropriate technical and organisational measures to protect personal data. 

These include: 

• Encryption in transit and, where appropriate, at rest  

• Role-based access control and least privilege principles  

• Multi-factor authentication  

• Monitoring and logging of system activity and access  

• Incident detection and response procedures  

• Vendor risk management and ongoing oversight  

Our practices are aligned with recognised industry standards, including SOC 2 principles where applicable. 

Data Breach Notification

We maintain procedures to detect, investigate, and respond to data breaches. 

Where required, we notify regulators and affected individuals in accordance with applicable law. 

Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from individuals under 16. 

Governance and Oversight

We maintain internal accountability for data protection and conduct regular reviews, including: 

• Data Protection Impact Assessments (DPIAs)  

• Internal audits and policy reviews  

Contact

Email: marketing@vislink.com 

Address: 350 Clark Drive, Ste. 125, Mt. Olive, NJ 07828, USA 

Updates to This Policy

We may update this Policy from time to time. Updates will be published on this page with a revised effective date. 

Last Updated: April 2026