Support

Whether you have faulty equipment that needs to be returned or need extra technical information and support, our expert team is on hand to tackle issues in the most extreme circumstances. We are not just here for emergencies. We believe in helping you get the most out of your equipment and assisting you with replacement parts, upgrades and maintenance as and when you need them.

Freshdesk

We use Freshdesk, a leading cloud-based platform, to manage our customer service and support provision. It enables you to contact us via email, phone, website and social media.

To access Freshdesk go to support.imt-solutions.com.

You will need to create an account if you do not already have one but once you have signed up, you will have access to a range of resources and can request a support ticket in seconds.

Using Freshdesk, our team can respond to your needs quickly and effectively, tracking issues from start to finish. This means tighter turn-around times for repairs, faster responses to your requests and full visibility of your support history should you need it in future.

Get smart

Freshdesk is also available on smartphones.

Download the Freshdesk app for your phone.

Download on the App Store

Contact Us

If you need to get in touch with our customer support team urgently, give us a call on:

International

T: +44 1442 431410

Americas

T: +1 978 330 9292

Downloads

Need the latest firmware updates or other technical information click below:

ftp://ftp.vislink.com/

Vislink Datasheets

Product Sheets

If the products you are looking for isn’t featured you may find a product spec sheet for it here.

View all product sheets

At the heart of the action

Call Vislink Technologies or contact us here
International + 44 (0) 1442 431300
Americas + 1 908 852 3700